Customer loyalty typically increases the more personal the customer journey you provide. Achieving a personalised, consistently contextualised customer experience across every possible channel and device is a key element to this. Dynamics 365 Customer Service gives you access to customer information collected from various platforms, such as orders, enquiries and complaints whenever you need it on a case-by-case basis. This gives you the ability to communicate with clients in a more personal and consistent way and to anticipate their needs.
Receive customer enquiries from any communication channel and interact with a customer on changing channels and apps without losing context. Communication can take place by phone, email, messenger services or social networks; interact with your customers on the channel they prefer right now while maintaining an overview of the context surrounding the enquiry. AI-based analytics tools help you identify standard cases and behaviour patterns. Each support case builds the system's knowledge, which is used to handle future cases.
This intelligent customer service gives you the power to strengthen and rationalise the relationship between your company and its customers. You can also support your employees with these effective tools in Dynamics 365. Automating Dynamics 365 and third-party applications ensures the information and tools relevant to the case at hand are available exactly when they are required. Somnitec customises the solution according to your needs, keeping your company agile and in line with the pace of innovation.