Improving the quality and efficiency of customer relationships requires obtaining a complete overview of the individual customer, for which Microsoft Dynamics 365 offers new possibilities. The platform combines ERP and a hyperconnected CRM in a single cloud environment, facilitating simple digital mapping and automation of business processes. This innovative solution integrates seamlessly with Office 365.
Optimise your business processes with a more comprehensive view of your customers and stakeholders. Digitalising, simplifying and standardising business processes is the key to automating business processes and ultimately boosting your company's efficiency. Benefit from our many years of expertise in the implementation and operation of the Microsoft Dynamics 365 platform.
We guide you through setting up the Dynamics 365 environment and digitally implementing your processes – from customising to integration into other applications. Our agile and standardised project management with DevOps approaches (suitable for SMEs) provides you with a standardised platform that is easy to integrate and expand for attractive licensing fees.
Our Managed IT Services for Dynamics 365 allows you to dedicate more of your time to your core business. As a managed IT services client, our helpdesk in Switzerland is available to you in four languages with optional 24/7 support for business-critical systems.
Application & business process management solutions
- Dynamics 365 CE & Marketing: XRM business solutions
- Application integration: Power platform, Azure Data Factory
Our advisory services for digitising, automating and reviewing existing environments are second to none.
Receive advice from a Dynamics specialist
Dynamics 365 Sales
Microsoft Dynamics 365 Sales allows sales teams to benefit from simpler and smarter sales with improved collaboration. The integration of Dynamics 365 and LinkedIn Sales Navigator also offers better insights, making it easier to build and manage customer relationships. Somnitec has the tools your business requires to accelerate sales.
Automated sales optimisation with Dynamics 365 Sales
Dynamics 365 Marketing
Marketing automation converts prospects into customers. Marketing automation in Microsoft Dynamics 365 gives you control over all your marketing activities with a single tool. It offers all the functions required for successful campaigns across multiple channels. Create multi-channel campaigns at the click of a mouse with the drag-and-drop interface and design templates.
Successful campaigns with Dynamics 365 Marketing
Dynamics 365 Customer Service
Online ratings provide a growing degree of transparency for the service quality offered by support. As a result, reliable support is becoming an increasingly important competitive factor, along with individual services and good advice. Dynamics 365 Customer Service allows you to support your customers any time, anywhere. The standardised work interface ensures you have all the information you require at hand at all times.
Dynamics 365 Customer Service at a glance
