Overview of our support services

  Bronze Silver Gold Platinum
  250.- 650.- 950.- 1'100.-
Weekdays Mon - Fri Mon - Sun Mon - Fri Mon - Sun
Response time < 2 hours < 2 hours < 1 hour < 1 hour
Response time 07:00 – 18:00 07:00 – 18:00 24 hours 24 hours
License mutations Inklusive Inklusive Inklusive Inklusive
Tickets Inklusive Inklusive Inklusive Inklusive
On-call duty Inklusive Inklusive Inklusive Inklusive
Client portal Inklusive Inklusive Inklusive Inklusive

Support team

Somnitec's reliable support team is your single point of contact for IT issues of any kind. Your employees gain access to a point of contact to quickly remedy IT problems for unhindered productivity. Our specialists will find the optimum solution in no time, even in the most complex of cases.

Support helpdesk

24/7 emergency support

The more IT-driven your business processes, the greater the need for protection with Somnitec's emergency support. IT failures can quickly result in lower productivity and client satisfaction. Our emergency support provides the final touch to your IT outsourcing, gives you the assurance and peace of mind that your business will continue to run as smoothly as possible, no matter which technical issues arise.

24/7 emergency support

Field service

With our personal support, IT problems are solved quickly and downtimes minimised. Through direct contact with your employees on-site, we offer customised support and efficient supervision. The flexible planning of our continuous on-site days enables close cooperation and quick adaptation to changes.

Field Service
Helpdesk available in 4 languages
Helpdesk available in 4 languages

D | F | E | I

By phone or email
By phone or email

Give us a call or send an email to ask queries

Direct remote intervention
Direct remote intervention

A direct line to competent experts with vast knowledge

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