Overview of our support services
Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|
250.- | 650.- | 950.- | 1'100.- | |
Weekdays | Mon - Fri | Mon - Sun | Mon - Fri | Mon - Sun |
Response time | < 2 hours | < 2 hours | < 1 hour | < 1 hour |
Response time | 07:00 – 18:00 | 07:00 – 18:00 | 24 hours | 24 hours |
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Client portal |
Support team
Somnitec's reliable support team is your single point of contact for IT issues of any kind. Your employees gain access to a point of contact to quickly remedy IT problems for unhindered productivity. Our specialists will find the optimum solution in no time, even in the most complex of cases.
Support helpdesk24/7 emergency support
The more IT-driven your business processes, the greater the need for protection with Somnitec's emergency support. IT failures can quickly result in lower productivity and client satisfaction. Our emergency support provides the final touch to your IT outsourcing, gives you the assurance and peace of mind that your business will continue to run as smoothly as possible, no matter which technical issues arise.
24/7 emergency supportField service
With our personal support, IT problems are solved quickly and downtimes minimised. Through direct contact with your employees on-site, we offer customised support and efficient supervision. The flexible planning of our continuous on-site days enables close cooperation and quick adaptation to changes.
Field Service